We have put together some of our top FAQ's below, however if you do not see your question answered below, please contact us.

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General FAQs

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How can my company exhibit?

Please take a look at the 'Why Exhibit?' page on the Labelexpo Europe website to make sure this is the correct event for your company. You can also view the floorplan on the website, take a look and write down any open stands which you are interested in occupying.  
 
It is advised to book as early as possible as there will be more space options. The stand size required; think about how much product you will need on your stand and think about how to make your stand as inviting as possible for visitors to enter it. At many of our shows other opportunities are available if you cannot exhibit, please contact us for advertising and sponsorship opportunities.
 
Please contact our sales team to book your stand. 

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What is the exhibitor manual?

The exhibitor manual is there to help make your planning and participation in our events as simple as possible. It is through the exhibitor manual that you will find information on rules and regulations, how to order extras like furniture, logistics, deadlines and health and safety details. 
Click here to access the exhibitor manual.

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How do I obtain my exhibitor portal login details?

Please contact us for your exhibitor portal login details.

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How can visitors contact me in the lead up to the show?

When you log into your exhibitor portal you will need to fill out your show guide and online listing, these details will pull through to the exhibitor listing so visitors can contact you directly. 

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How do I complete my show guide entry?

Please log into your exhibitor portal and fill out the show guide entry form. Please fill out your entry as soon as you receive your login details so you do not miss the deadline. 

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How do I update my contact details?

Online exhibitor listing: When you log into your exhibitor portal you will need to fill out your show guide and online listing, these details will pull through to the exhibitor listing. 
Operations and exhibiton contact: Please contact us and let us know of any changes within your team. 

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Do I need to take out insurance?

While every precaution is taken, Labelexpo Europe cannot accept responsibility for damage to stands/booths or loss of property on any stand or anywhere else at the exhibition, or in the course of its delivery / removal from the building for any reason whatsoever.

The organisers are not responsible for any loss sustained by exhibitors from fire, theft, damage for any reason, or for personal injury or loss to or by any person employed by the exhibitor or third parties. Exhibitors are required to provide a valid certificate of insurance to the organizer no later than Friday 30th August 2019

The coverage must include the following:
Public Liability:

  • Standard Cover £2,000,000 (or local currency equivalent amount) any one occurrence; Legal liability of the exhibitor to pay compensation, legal costs and expenses as a result of accidental death or injury to a third party or damage to their property at the venue.
  • Exhibitors are also advised to obtain insurance coverage for their exhibit and display materials while in transit to and from and for the duration of the expo. 

 
Please let us know if your company does not have a Public Liability Insurance. We will issue an invoice for our policy that is valid from 18th – 29th September 2019
The cost of the policy is:
o £300 for stands 9-36sqm in size
o £400 for stands over 36sqm in size

The insurance is available to exhibiting companies only; contractors much obtain their own insurance to the required level of cover.
Please note Exhibitors are only covered from the day payment is received. 

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Where can I book accommodation?

With our local partner, C'accomodation, you can get access to special discounts unavailable anywhere else.
Book Your Room.
GROUP BOOKINGS
For group bookings (from 5 rooms per night) and/or for any further assistance, do not hesitate to contact:
Hélène Desmazières
E-mail: h.desmazieres@caccommodation.com
Tel: +32 2 566 99 46

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When can I collect my exhibitor badge? Will they be sent out in advance?

You will be able to collect your exhibitor badge once you arrive onsite from the registration terminal, we will not be sending any out in advance. 
All exhibitor badges are valid during build up, open and break down days. 

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Venue FAQs

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Will there be disabled facilities at the venue?

Brussels Expo's infrastructure has many access points for people with reduced mobility. Adapted entrances and lifts allow easy circulation.

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Will there be parking available?

The main car park is C, which has 10,000 parking spaces. Other car parks may be closed during the show

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Is there WIFI within the exhibition hall?

Brussels Expo is Wi-Fi enabled throughout with a system that has been much improved from previous shows. This will be provided free of charge to all exhibitors & visitors. 

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Will there be security within the exhibition hall?

Security Officers will patrol the halls throughout the build up, open days and breakdown of the exhibition both day and night.
Exhibitors are advised that exhibitions tend to be relatively insecure environments and that security guards cannot solely watch your stand.
It is advisable to lock any tools, computers, portable & valuable equipment etc. in a secure area overnight or if this is not possible, to hire a security guard specifically for your stand. If you wish to hire additional security or have any particular concerns, please contact Rebecca Holister email: help@labelexpo.com
 
Please note that on Monday 23rd September we will be conducting a full lockdown and security sweep of the halls. The halls must be clear of all exhibitors, contractors and service providers by 20:00 on this day. There will be NO access to the halls after this time 

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Are there catering outlets at the venue?

The Brussels Expo halls offer different catering options. You will find self-service restaurants, snack bars selling sandwiches and salads, as well as waffle stalls.

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Stand FAQs

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What is my stand number?

Please check the floorplan for your stand number or contact us.
View foorplan here

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Where can I find an exhibition floorplan?

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How do I order electrics for my stand?

GES has been appointed as the official electrical contractor and you can order their services by completing the order forms in Section 7 of the exhibitor manual. Orders should be returned no later than 1st August 2019 to avoid significant surcharges. 

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How do I order exhibitor badges for my team?

You will need to log into your exhibitor portal and click through to the badge portal, you can register for exhibitor badges under the 'Personnel' tab. 

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How do I order furniture for my stand?

GES have been appointed as the official Furniture contractor. You will find the order form in the exhibitor manual. For specific questions, please contact the Customer Service Centre Tel: + 44 (0) 2476 380180 Email: customerservice@ges.com

Orders should be returned no later than 1st August 2019 to avoid significant surcharges.

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Are there any restrictions on build heights for stands?

Maximum height for stands is as follows:
Island stands (open on 4-sides) 5m
Stands 24sqm and above 4m
Stands under 24sqm 3m

A-Z OF EXHIBITING

A-Z OF EXHIBITING

First time Exhibitor or seasoned pro, learn or refresh some key tips and points to make your exhibition journey as smooth as possible.

Exhibitor Manual

The exhibitor manual is an important tool to help you plan a successful stand. Download the manual for access to all logistical information and order forms.

APPROVED CONTRACTORS

Make sure you don't get caught out by fraudulent companies, check our list of approved contractors for Labelexpo Europe.

Who are Tarsus Support

Tarsus support are a dedicated team of customer service
representatives devoted to helping our customers with 
their questions or queries in order to get the most out
of their Tarsus show experience.