We have put together some of our top FAQ's below, however if you do not see your question answered below, please contact us.

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General Questions

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How can my company exhibit?

Please contact one of the sales team:
Contact form

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What's the exhibitor manual?

The exhibitor manual is there to help make your planning and participation in our events as simple as possible. It is through the exhibitor manual that you will find information on rules and regulations, how to order extras like furniture, logistics, deadlines and health and safety details.
Please find the link below to the exhibitor manual for the show: https://www.brandprint-americas.com/exhibitor-manual

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How do I obtain my exhibitor portal login details?

If you require your login details to be re-sent, please contact us and we will be happy to send these over.

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How can visitors contact me in the lead up to the show?

You will need to fill out your show guide entry in the Exhibitor Portal, this will feed through to the show website in order for visitors to view your company contact details.

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How do I complete my show guide entry?

You will need to fill out your show guide entry in the Exhibitor Portal.

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Do I need to take out insurance?

Exhibitors are required to have general liability insurance to cover risks incurred while exhibiting at Brand Print Americas 2020.
Exhibitors are also required to provide a valid certificate of insurance to the organizer no ater than 30 days prior to the expo. The certificate should name Tarsus Inc. as an additional insured and should evidence general liability coverage in the minimum
amount of $1,000,000 per claim occurrence, $2,000,000 in the aggregate, for duration of the expo including the move-in and move-out dates.
Exhibitors are also advised to obtain insurance coverage for their exhibit and display materials while in transit to and from and for the duration of the expo.
Please send copies of your certificate of insurance to:
Rebecca Holister
Email: help@labelexpo.com

If your company does not have a Public Liability Insurance or your coverage does not meet our regulations, we can issue a policy that is valid from 9 September to 19 September 2020.
• The cost of the policy is
o U$350 for stands between 100sft – 400sqft
o U$450 for stands bigger than 400sqft
• The insurance is available to exhibiting companies only; contractors much obtain their own insurance to the required level of cover.
Please note Exhibitors are only covered from the day payment is received.

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Where can I book accommodation?

Special rates for Labelexpo Exhibitors are exclusively available from our official housing service provider, OnPeak. Please note that OnPeak is the ONLY OFFICIALLY RECOMMENDED and authorized hotel reservations agent. Please beware of any other third party convention housing agents who may solicit your business, charge more and may not honor your reservation when the time comes.

Hotel rooms can all be viewed and booked through the website. The link has been set up for exhibitors to get an early start on hotel bookings for groups as well as individuals.

All reservation changes and/or cancellations must be made through OnPeak. Please DO NOT contact the hotel directly.

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How can I get my exhibitor badge?

You will need to register anyone working on your stand during show open for an exhibitor badge, you can do this through the exhibitor portal. They will not be posted out in advance, you will need to bring your confirmation email to the event to collect your badge.

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Venue Questions

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Will there be disabled facilities at the venue?

The exhibition hall has disabled access. There are also disabled toilets on site which are clearly signposted. An allocation of parking bays will be reserved for disabled drivers, please note that parking passes are still required for access to these bays. 

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Will there be parking available?

Parking for exhibitors is available at a special rate of $40 per car/private van for all three show days and move-in and move-out days as required. Daily parking without a pass is $15. Exhibitors are to claim their parking ticket at the garage and bring it into the RES Service Center for payment and their receipt.

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Will WiFi be available in the halls?

WiFi will be provided free of charge at the venue during the show. 

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Will there be security within the exhibition hall?

Show security will be on duty 24 hours a day from move-in to move-out. Exhibitors and attendees are always required to wear badges during show hours as these will be checked upon entry to the Convention Center.
However, show security cannot and should not be counted on to provide more than a presence to inhibit theft. The show hereby gives formal notice to exhibitors that the show and its management, its agents and its official vendors neither offer nor accept responsibility for exhibitors’ property of any kind.
Labelexpo recommends the following measures exhibitors may wish to take to further safeguard their property:
1) Never leave laptops or valuable merchandise unattended in the booth. Be especially careful during move-in and move-out periods.
2) Be sure that boxes and cartons cannot be mistaken for trash. Place trash bags in the aisle at the close of each show day.
3) Hire the services of a guard to provide exclusive presence in their booth overnight.
Contact show organizer for details of approved security services that are available.

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Are there catering outlets at the venue?

Yes, there will be a variety of catering outlets at the exhibition offering a wide range of refreshments. Exhibitors are not allowed to bring their own food and drink into the halls and will have to use the venues in-house caterers. 

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Stand Questions

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Where can i find my stand number?

You can find your stand number when you log into the Exhibitor Portal.

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Where can I find an exhibition floorplan?

Floorplan can be downloaded from the show website.

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How do I order electrics for my stand?

Please see order forms in the exhibitor manual

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How do I order exhibitor badges for my team?

You will need to log into your Exhibitor Portal system and click on the “personnel” tab where a limited number of complimentary exhibitor badges can be allocated. Any additional exhibitor badges can also be purchased through the system. The badges will be collected from the registration area at the show entrance and will mean that your staff can get in and out of the exhibition halls for the duration of the show.

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How do I order furniture for my stand?

Please see order forms in the exhibitor manual

Who are Tarsus Support

Tarsus support are a dedicated team of customer service
representatives devoted to helping our customers with 
their questions or queries in order to get the most out
of their Tarsus show experience.