We have put together some of our top FAQ's below, however if you do not see your question answered below, please contact us.

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General Questions

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How can my company exhibit?

Please get in touch and one of the sales team will then be in contact to talk through your options. It is advised to book as early as possible as there will be more space options. The stand size required; think about how much product you will need on your stand and think about how to make your stand as inviting as possible for visitors to enter it. At many of our shows other opportunities are available if you cannot exhibit, please contact us for advertising and sponsorship opportunities.

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Will there be disabled facilities at the venue?

The exhibition hall has disabled access. There are also disabled toilets on site which are clearly signposted. An allocation of parking bays will be reserved for disabled drivers, please note that parking passes are still required for access to these bays. 

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How do I get a visa for the UAE?

Please ask your hotel, travel agent, or Emirates Airline (if you are travelling with them) to arrange your visa. More information available here. We are unable to offer any assistance with this process.

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How can visitors contact me in the lead up to the show?

You will need to fill out your Online Exhibitor List in the Exhibitor Portal once it is live, this will feed through to the show website in order for visitors to view your company contact details.

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What is the exhibitor manual?

The exhibitor manual is there to help make your planning and participation in our events as simple as possible. It is through the exhibitor manual that you will find information on rules and regulations, how to order extras like furniture, logistics, deadlines and health and safety details. The exhibitor manual and exhibitor orgering system would usually go live around 6 months before an event and you will be emailed login details.

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How do I complete my show preview and floor plan entry?

You will need to fill out your preview and floorplan entry in the Exhibitor Portal once the portal is live. 

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How do I update my contact details?

You will need to log into the Exhibitor Ordering System to update your contact details once the portal is live. 

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Do I need to take out insurance?

Both exhibitors and their stand contractors are fully responsible for obtaining their own insurance protection for their exhibits, property and personnel against all risks as stated in the General Conditions. Equipment should be insured both in transit and on location at the exhibition site for the entire period of the exhibition.

Exhibitor and the Stand Contractor Insurance cover should include:
-PLI (Public Liability Insurance to the value of US$2,000,000)
-Personal Injury
-Third Party Claims
-Expenses incurred and/or losses of any kind, including losses resulting from the abandonment or postponement of the exhibition
-Medical expenses and baggage cover
-Value of the stand, including the fittings

Please be aware that both exhibitors and stand contractors will be required to provide the Organisers with proof of this insurance before they will be permitted to access the show site.

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Where can I book accommodation?

During any exhibition hotels around or near a venue can get very busy so always book your hotels early. We always recommend staying as close to the venue as possible as the further you are away the more chance you have of being delayed. Our official accommodation & travel partner is Travelex Travels & Tours LLC. 

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How do I obtain my exhibitor ordering system login details?

The exhibitor portal is not yet live, once the portal is live please contact Tarsus Support and we will be happy to send over your login details. 

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Venue Questions

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Is there WIFI within the exhibition hall?

Unfortunately the venue WIFI is very limited, please do not rely on being able to access the free WIFI onsite. If your stand and staff will be relying on internet access to engage with the visitors then you will need to get a hard wire connect as this is the most reliable. The venue controls the WIFI and hardwire options so we apologise in advance for some of the rates.

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Will there be security within the exhibition hall?

Security is provided however if you have any valuable products you want to leave on your stand then please make sure they are locked away, otherwise you can hire your own security personnel for your stand.

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Are there catering outlets at the venue?

Yes, there will be a variety of catering outlets at the exhibition offering a wide range of refreshments. Exhibitors are not allowed to bring their own food and drink into the halls and will have to use the venues in-house caterers. You can arrange a corkage fee for food and drink on your stand if you really need to bring your own. It is always best to check with us if you have any plans that involve food and drink giveaways on your stand.

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Stand Questions

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What is my stand number?

You can find your stand number when you log into the Exhibitor Ordering System.

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What is the difference between shell scheme and space only?

Space only: This is sold by the square meter, and just the floorplan space is included. You will need to then supply the flooring, electricity, walls (where needed) and furniture.

Shell Scheme: The rate also includes carpet, walls, fascia and other additional extras like furniture and electricity.

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Where can I find an exhibition floorplan?

We hold show floorplans on the show website to download, or you can contact us and we can send one over.

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During build up and break down is Hi-Visibility clothing a requirement?

Wearing Hi-Visibility vests is mandatory during the construction activities of build-up/breakdown for all personnel entering the halls.

Who are Tarsus Support

Tarsus support are a dedicated team of customer service
representatives devoted to helping our customers with 
their questions or queries in order to get the most out
of their Tarsus show experience.